Hosting answers, before the ticket.

Not yet. Pricing is published, but checkout remains closed while the Los Angeles production service, Paymenter billing, PayPal, provisioning, backup/restore and support workflows are validated end to end.

Yes. Runic Hosting plans to let a new customer start one eligible shared game server for 24 hours without entering a card or authorizing PayPal. If the trial is not converted to paid service by hour 24, access is suspended. If it remains unpaid at hour 48, the trial is cancelled.

No. Trial use does not authorize a payment. The customer must complete the actual checkout flow and authorize the supported payment method before the trial becomes a paid Service.

Minecraft Java, Minecraft Bedrock, Project Zomboid, 7 Days to Die, Valheim, Terraria and RuneScape: Dragonwilds. Roadmap games remain visible separately so heavier titles are not confused with launch inventory.

The customer chooses the game and resources, Paymenter owns the order and recurring billing, PayPal handles payment, and successful provisioning is passed to Pterodactyl for the game server.

Provisioning is designed to begin automatically after successful payment. Any public setup-time promise will be based on the real production workflow rather than an invented instant-setup claim.

A paid Service is activated when the customer account or game panel reports the paid service as available. A free trial begins when the trial server is made available.

Los Angeles, California is the selected first location. Production hosting is not described as live until the service has been provisioned and validated.

No setup fee is currently planned for normal shared game-server orders. Any applicable fee, tax or third-party charge must be visible before payment.

The game minimum is the lowest RAM allowed for that title. The recommendation is a suggested starting point based on the game, expected players and workload. The customer can select below the recommendation when the game minimum allows it.

Yes when that game has a 4 GB minimum. The builder warns that 4 GB is below the recommendation but does not block a valid configuration.

Shared hosting still runs on finite hardware. Each server receives a defined RAM allocation so the customer knows what is actually assigned and what sets the price. We would rather stop selling when safe node capacity is full than use an unlimited-sounding memory label that still depends on shared capacity and other workloads.

Yes. The RAM chosen in the Runic Hosting server builder is the shared-memory allocation associated with the service configuration. It is not merely a recommendation or an advertising label.

They change the sizing recommendation. They are workload descriptions, not three separate public hosting plans.

Expected concurrent players, workload and game-specific sizing rules can change the recommendation. Some games have official or vendor-published guidance that the sizing model uses as a reference.

Yes, within the published shared range. Extra headroom can help larger worlds, modded setups or future growth, but more RAM does not fix every software or game-engine bottleneck.

It belongs in a larger-capacity product instead of being squeezed into the shared launch range. Heavy titles can publish separately once the required capacity is available.

No. Player capacity depends on the game, world size, mods/plugins, tick rate, player behavior and overall server load as well as RAM.

No. Public infrastructure information stays focused on customer-relevant network details: location, bandwidth, port capacity and DDoS protection.

The Terms allow the underlying node, IP, port, network path or software to change when reasonably necessary for maintenance, security, capacity or reliability. Runic Hosting should minimize disruption and provide notice where practical.

Yes where the game and server software support them and Runic Hosting has validated the workflow. Support is game-specific rather than a promise that every third-party mod will work.

Yes where the game uses compatible portable world or save data. Migration help is part of the service for supported titles.

Runic Hosting can assist with supported migrations. The customer should still keep an independent copy of the source world because imports and format changes can fail.

For supported games, yes. A version switch may require a backup, reinstall, world conversion or compatibility check first.

Only software compatible with the service and allowed by the game publisher, Runic Hosting policies and the panel/node security model. Unsupported binaries or custom code may receive best-effort support only.

Their resource and storage requirements can be much larger. Runic Hosting would rather offer an appropriate capacity class than market a configuration that is too small.

No. Players connect through the game client using the server address and port. The Runic Hosting customer account is for the service owner and authorized account users, not every game player.

The customer account handles services, billing and support. Pterodactyl handles the game server itself: console, files, SFTP, backups, schedules, settings and power controls.

Yes. SFTP is part of the planned production panel workflow for direct server-file transfer.

That is planned through Pterodactyl subusers. The goal is individual access with scoped permissions rather than sharing the owner account or SFTP credentials.

Planned. Runic Hosting intends to support owner-authorized Discord actions for status and safe power controls such as start, stop and restart. Destructive actions such as wipes or file deletion will remain inside authenticated management surfaces instead of being exposed through Discord.

Yes through the game panel. The current website preview only simulates those controls locally and cannot touch real infrastructure.

Supported game-server commands can be entered through the live console once the production service is connected.

Pterodactyl supports schedules and Runic Hosting plans to expose validated scheduling workflows such as recurring restarts or supported commands.

No. The game server runs on Runic Hosting-hosted infrastructure rather than your home network. Players connect to the hosted server address and port.

Los Angeles, California; 1 Gbps unmetered; Up to 10 Gbps port; DDoS protection included on all IPs.

DDoS protection included on all IPs. As with any mitigation system, that does not mean every possible attack can be absorbed without filtering or temporary disruption.

Extra game-server allocations depend on the title, use case and available network configuration. Runic Hosting will publish the actual allocation rules rather than promise unlimited ports.

Backup access is part of the planned hosting experience for supported game data. Each launch game must pass backup and restore validation before it is treated as production-ready.

Runic Hosting plans to keep recovery data separate from the live service so a single failure does not remove both live data and its only recovery copy. The final backup implementation will be validated before paid launch.

No. Backup tooling reduces risk but is not a substitute for the customer keeping independent copies of important worlds and saves.

Restore workflows are supported where validated, but restoring overwrites current data and should be treated as a destructive action.

An unconverted trial is suspended at hour 24 and cancelled at hour 48. Remaining trial data then follows the applicable post-termination retention rules, but Runic Hosting does not guarantee that terminated trial data can be recovered.

A normal paid cancellation leaves the service active through the paid term unless immediate termination is requested. After termination, server data may be permanently deleted after seven days under the Terms, and customers should download anything they want to keep before then.

Only as reasonably necessary to provide, secure or support the service. Asking Runic Hosting to troubleshoot or migrate a server authorizes staff to inspect or modify the affected service as needed for that request.

The customer retains ownership of lawful worlds, saves, configuration and other uploaded content. Runic Hosting receives only the rights needed to host, process, move, back up and support that data.

Runic Hosting's monthly shared price ladder is $9.99/mo for 4 GB, $14.99/mo for 6 GB, $19.99/mo for 8 GB, $24.99/mo for 10 GB, $29.99/mo for 12 GB, $34.99/mo for 14 GB and $39.99/mo for 16 GB.

No. Those inputs change the sizing recommendation. The monthly price is determined by the RAM amount the customer actually selects.

Planned. The service owner will be able to share an official invoice contribution link. Other people can contribute toward the current bill, while the owner remains responsible for the full balance and keeps ownership, cancellation and account-control rights.

No. A payment contribution does not grant panel access, SFTP credentials, server ownership, support authority or cancellation rights. Access is handled separately through authorized-user or panel-subuser permissions.

PayPal is the planned launch payment method through Paymenter. Runic Hosting does not run a separate custom billing system beside Paymenter.

Yes. Hosting is billed in advance for the cycle shown at checkout and recurring billing continues until cancellation when the customer authorizes a recurring payment method.

Yes. A normal cancellation stops future renewal and keeps the service active through the period already paid unless the customer specifically requests immediate termination.

The free trial itself has no charge to refund. If an eligible trial is converted to a paid Service, the normal 72-hour first-paid-order refund window begins when the paid Service is activated after conversion.

Renewals are generally non-refundable once the renewed service period begins, unless required by law or there is a verified duplicate charge, billing error or payment-processor error.

No. The standard guarantee is intended for a customer’s first eligible paid shared game-server order and cannot be repeatedly reset through additional accounts or orders.

Renewals, later server orders, post-guarantee upgrades/add-ons, dedicated or custom services, non-recoverable third-party charges, and services terminated for fraud or serious abuse are among the published exclusions.

An unpaid paid service may be suspended after its due date. Unless another grace period is shown in the account, the Terms allow termination and deletion of service data seven days after the due date.

Contact Runic Hosting support first at gamerpulsegg@outlook.com so billing can be investigated. Customers still keep any dispute rights provided by law or their payment provider.

No. AI can help organize logs and troubleshooting context, but billing disputes, refunds, destructive restores, wipes, abuse decisions and ownership-sensitive actions remain human-reviewed.

The affected server, when the problem started, recent changes, relevant logs/error text and what you were trying to do. That is usually more useful than a generic “server broken” message.

No public support-response SLA is being claimed until the real support operation is live and measured.

Custom code and unsupported third-party modifications may receive best-effort guidance, but Runic Hosting does not promise to rewrite or repair third-party software.

Yes when reasonably necessary for non-payment, serious policy violations, security risk, fraud, illegal activity, active abuse or a valid legal request.

Where an issue is reasonably curable, Runic Hosting will generally try to provide notice. Immediate action can be taken for active attacks, malware, fraud, compromised credentials or other urgent risks.

Use the Copyright & Abuse Policy and the published contact information so the report can include the required identifiers and evidence.

The Legal & Policies page links the Terms, Privacy Policy, Refund & Cancellation Policy, Trial & Split Payment Policy, Acceptable Use Policy, Service Availability Policy, Copyright & Abuse Policy and Cookie Policy.

The Trial & Split Payment Policy covers eligibility, the 24-hour trial, suspension and cancellation timing, conversion to paid service, contributor rights, ownership, refunds and payment reversals.

Not unless a specific product order expressly includes one. The general Service Availability Policy does not invent a contractual uptime percentage or automatic credit.

Runic Hosting may perform scheduled or emergency maintenance when needed for security, stability or restoration. Planned notice is provided where practical.

The Privacy Policy covers account/contact information, billing records, service metadata, support content, security logs and other data needed to provide and protect hosting. Payment credentials handled directly by PayPal are not stored as raw card data by Runic Hosting.

Yes where applicable. Privacy requests can be sent to gamerpulsegg@outlook.com, subject to data Runic Hosting must retain for billing, fraud prevention, security or legal obligations.

The current site does not rely on a third-party advertising pixel network. Essential cookies and theme/preferences are documented in the Cookie Policy, and any future analytics technology must be disclosed there.

The Terms intentionally do not invent a jurisdiction before the contracting legal provider is finalized. The provider identity and governing-law information shown on the final checkout or invoice are incorporated into the Terms, while mandatory consumer rights still apply.