Runic Hosting uses customer information to create accounts, bill for hosting, operate servers, provide support, prevent abuse and comply with law. We do not sell customer account data for targeted advertising.
Scope and who controls data
This Privacy Policy applies to the Runic Hosting website, customer and staff portals, support communications, launch-list forms and game-server hosting services. The provider operating Runic Hosting is responsible for deciding how information collected directly through these Services is used, except where another company acts as an independent controller, such as a payment provider processing its own transaction records.
If a formal legal entity name or business address appears on your invoice or checkout, that entity is the operator of the Service for purposes of this Policy.
Information we collect
Depending on how you use Runic Hosting, we may collect:
- Account information: name, email address, account identifiers, authentication and security information.
- Billing information: invoices, billing status, transaction identifiers, payment method type, renewal state and related records. Full PayPal credentials are not stored by Runic Hosting.
- Service information: game, server configuration, purchased resources, region, service status, IP/port assignments, panel identifiers and provisioning records.
- Server and file data: worlds, saves, configuration files, logs, backups, mods, plugins and other files you upload or create in the hosted environment.
- Support information: support tickets, messages, attachments, troubleshooting logs and notes you send to us.
- Technical information: IP address, browser/device information, request logs, timestamps, security events, authentication activity and diagnostic information.
- Communications and preferences: launch-list email, preferred game, notification choices and marketing preferences where offered.
How we use information
We may use information to:
- create and secure accounts;
- process orders, invoices, renewals, cancellations and refunds;
- provision, operate, migrate, back up, restore and troubleshoot game servers;
- provide customer support and communicate service information;
- detect fraud, abuse, attacks, account compromise and policy violations;
- measure reliability, capacity and product performance;
- improve the website, server builder, customer experience and support workflows;
- send transactional messages such as invoices, security alerts, outage notices and policy changes;
- send optional launch or marketing messages where you have consented or where permitted by law;
- comply with legal obligations and respond to valid legal requests.
Where privacy law requires a legal basis, our processing may rely on performance of a contract, legitimate interests in operating and securing the Services, consent, or compliance with legal obligations.
Payments and billing
Runic Hosting uses third-party payment services, including PayPal where available at checkout. The payment provider receives the information necessary to authorize and settle the transaction and processes that information under its own privacy terms. We receive transaction status, identifiers and billing records needed to operate your account, but do not receive or store your PayPal password.
Billing and customer lifecycle information may be processed through the billing platform and systems used to connect billing status to hosted services.
Server files and service data
Your hosted world and server files are processed so we can provide the Service. Automated systems may copy or move files for backups, migrations, node maintenance and recovery. Authorized staff may access service files or logs when you request support, when necessary to investigate a security or abuse issue, or when required by law.
Runic Hosting does not claim ownership of your lawful game worlds, saves or customer-created content. You remain responsible for ensuring that files, mods, plugins and other content you upload may lawfully be used.
Retention
We keep information only as long as reasonably needed for the purpose collected, legal requirements, security and dispute resolution. Typical retention periods are:
- Active account and service records: for the life of the account or Service.
- Server files after termination: generally up to 7 days unless deleted sooner under the Terms or preserved longer for a legal/security reason.
- Billing and tax records: for the period required by applicable accounting and tax law, which may be several years.
- Support communications: generally up to three years after closure unless a longer period is needed for a dispute, security investigation or legal obligation.
- Security and access logs: generally up to 90 days, with longer retention for active investigations or legal requirements.
- Launch/marketing contacts: until you unsubscribe, ask for deletion, or the list is no longer used.
Security
We use administrative, technical and organizational safeguards appropriate to a hosting service, including access controls, authentication, encrypted connections where supported, least-privilege staff access, logging and security monitoring. No internet service can guarantee absolute security. You are responsible for protecting your account credentials and should notify Runic Hosting promptly if you suspect unauthorized access.
Your privacy rights
Depending on where you live, you may have rights to request access, correction, deletion, portability or restriction of certain personal information, to object to certain processing, or to withdraw consent. You may also have the right to appeal a privacy decision or complain to a privacy regulator.
You may unsubscribe from optional marketing email using the unsubscribe mechanism provided or by contacting us. Transactional messages necessary to operate an active account or Service cannot always be disabled.
To submit a privacy request, email gamerpulsegg@outlook.com. We may need to verify your identity before acting on a request. We will not discriminate against you for exercising a privacy right protected by law.
Children
Runic Hosting paid hosting accounts are intended to be purchased and managed by people legally capable of entering a contract. We do not knowingly solicit personal information from children under 13. If a minor uses a server, the account holder remains responsible for the account and compliance with these Terms. If you believe a child has provided personal information improperly, contact us so we can review and, where appropriate, delete it.
International processing
Hosting and support providers may process information in countries other than the one where you live. Where required, we and our providers use lawful mechanisms intended to protect information transferred across borders. Local privacy rights remain subject to the laws that apply to you and the provider identified at checkout.
Changes to this Policy
We may update this Policy as products, providers, laws or business operations change. Material changes will be communicated through the website, customer account, email or another reasonable method where required. The “Last updated” date identifies the current version.
Contact
Privacy questions and requests may be sent to gamerpulsegg@outlook.com. The complete policy index is available at Legal & Policies.